Terms & coditions
APPLICABLE JURISDICTION AND LEGISLATION :
Sales made via the www.thesilverelements.com portal are regulated by Spanish law.
In the event of disagreement and different interpretation of these Conditions, the parties renounce the jurisdiction that may correspond to them and submit to the Courts and Tribunals of Girona. These general conditions of sale will be interpreted in the Spanish language and drawn up according to Spanish law. Any disagreement that may arise relating to their validity, their interpretation or their execution will be presented before the Tribunals of Girona, to whom exclusive competence is expressly attributed.
CHANGES TO THE GENERAL CONDITIONS OF SALE :
Natalia Martynenko reserves the right to change the General Conditions of Sale without prior notice, and can change, delete or add both the content and services provided via the web site as well as the way in which these are presented or their location on its servers.
Natalia Martynenko cannot be held responsible for non-compliance with the contract undertaken in the event of stock shortage, force majeure, non-availability of the product, disturbance or general or partial strike, in particular, of postal services or transport and/or communications services, flood or fire. In the event of litigation, the Customer should first approach Natalia Martynenko to seek a friendly solution.
Natalia Martynenko offers the guarantee established by law ( in accordance with Royal Decree 1/2007 of 30 November ) for products made by Natalia Martinenko, for which it offers a guarantee valid for two (2) years for any manufacturing fault occurring during this period counting from the date of purchase, provided the consumer keeps the sales receipt. Natalia Martynenko accepts no responsibility, under any circumstances, for items damaged or affected by improper use or negligence by the user.
The prices applicable are those listed on the web site at the time of ordering. The prices listed for each product include VAT (Value Added Tax). Natalia Martynenko reserves the right to make any changes it considers to be appropriate at any time and without prior notice, and can update, including on a daily basis, products and prices depending on the addition of new items.
Sales outside the European Union, Canary Islands, Ceuta and Melilla :
Any customs duties incurred from the import of products into the destination country or region will be the responsibility of the PURCHASER, therefore Natalia Martynenko cannot be held responsible for goods once they are possession of the Customs authority in your country / region. This includes both possible delays incurred from goods being held up at Customs and payment of duty incurred as a result of purchasing the goods. Buyer is responsible for any customs charges that may be applied to your package. Customs determines these charges, and Natalya Martynenko has no way of knowing what these charges may be.
SHIPPING COSTS :
Shipping costs vary depending on the address where the order is to be delivered. Shipping costs will be shown automatically in your purchase order summary
DELIVERY TIME : Your order is usually shipped within 2-5 office days after we received your payment. Delivery times depend on where the goods are being shipped. All our orders have a tracking number. If a package is returned to Natalya Martynenko because the buyer did not claim the package, Natalya Martynenko does not send replacements.
CHANGES AND RETURNS :
Customers have a maximum period of 14 calendar days to exercise their right to change their mind on items purchased at www.thesilverelements.com. The product can be returned by any method that provides proof of postage and records that the customer's right to change their mind has been exercised within the stipulated period (either the date stamp of the courier service used for the return or the registered postage date). The consumer is responsible for any costs incurred in returning the product.
Once the item has been checked to ensure it is in perfect condition and payment has been confirmed, Natalia Martynenko will refund the purchase price, although no refund will be made for delivery costs relating to the original order. The product must be in the same condition as when it was originally delivered. The refund for the purchase price will be made via the same payment method used for purchasing the item and within a maximum period of 10 days.
Items should be returned to the following address:
Pica d’Estats 7
17256 Pals – GironaSPAIN